A reality of customer relationship management is that customer satisfaction and
loyalty depends less on initial sales than on ongoing service. Yet, for many
organizations, service response and problem resolution is fragmented, slow, and
non-responsive, resulting in the accelerated loss of the most valuable
relationships. The StrategixEPM™ Service Manager module is a
fully automated Intranet-enabled customer complaint and problem resolution
system.
StrategixEPM™ Service Manager enables users enterprise-wide to
capture, route, track and measure resolution of customer service problems and
requests: front-office to back-office. With Service Manager,
organizations can universally and cost-effectively enable the customer service
and relationship management process, resulting in immediate identification of
emerging service problems, improved and more timely service delivery, more
satisfied customers, and more profitable relationships.
"Now, customer service personnel in all of our lines of business across the enterprise provide truly integrated service issue resolution with Service Manager™, even though they operate on different core platforms."
VP Sales & Service
June 2007
Service process managers, as well as assigned customer relationship officers,
can track and manage the history of service requests, to monitor timely and
complete resolution, identify new sales opportunities, and ensure optimal
customer satisfaction..
All lines of business in a diverse enterprise, in both front-office and
back-office functions, can capture, route for resolution, and Resolve Customer
Complaints and Service Requests...and receipt is real-time.
Integrating with Performance Manager™, managers can then define and
implement service-resolution-based performance management and incentive
programs...
For additional information, to submit an RFP, or to schedule a demonstration,
please e-mail your request to us at
sales@strategixperformance.com.
